Customer Care & Support

Frequently Asked Questions about Bullet for My Valentine Official Merchandise

How long will it take for my order to ship?

Standard processing takes 2-4 business days. Domestic shipping typically arrives within 5-7 business days, while international orders may take 2-3 weeks depending on customs clearance.

What is your return policy for apparel?

We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that limited edition tour merchandise may be final sale.

Are the clothing items true to size?

Most of our apparel features a standard unisex fit. We provide a detailed size chart on every product page to help you find the perfect fit before purchasing.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How should I wash my band merchandise to prevent fading?

To preserve the quality of the screen-printed graphics, we recommend washing garments inside out in cold water and tumble drying on low heat or air drying.

Do you ship your fashion collections internationally?

Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.